Senior Content Program Manager

About the role

Overview As Microsoft continues to lead innovation in productivity, the Organic Growth team helps millions of customers discover and engage with products through high-quality, SEO-driven content experiences.   We are hiring a Growth Senior Content Program Manager to drive execution across Microsoft's web ecosystem, including Copilot, Word, Excel, PowerPoint and Clipchamp.   This role owns and scales the content execution engine powering organic growth. The Growth Senior Content Program Manager is accountable for how content is delivered across the organization, ensuring programs are executed effectively through strong editorial standards, clear governance and efficient operational processes.   The role operates as a force multiplier, directly contributing to high-impact initiatives while enabling the broader team to deliver through systems, standards, coaching and operational excellence. The majority of the role's impact comes from empowering others to execute successfully and improving how content operations function at scale.   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities Own the content execution engine  Drive end-to-end delivery across the content lifecycle (brief → publish → refresh)

Ensure consistent throughput, quality and timelines across a distributed contributor model

Step into critical work where needed but primarily enable others to execute successfully at scale

Lead content quality and standards  Define and uphold editorial standards across all content

Ensure outputs meet quality, SEO and consistency requirements before publishing

Act as the escalation point for quality decisions and trade-offs

Build and scale workflows  Design and continuously improve workflows across briefing, production, QA and publishing

Standardize templates, checklists and tooling to reduce variability

Partner with Ops and engineering to scale through automation (rather than manual oversight)

Drive execution excellence  Track pipeline health (throughput, quality, timelines, dependencies)

Identify delivery risks early and drive resolution

Ensure alignment across stakeholders without becoming a coordination bottleneck

Translate strategy into execution  Turn strategy into clear, actionable plans (briefs, content plans, deliverables)

Ensure alignment to intent, audience and success metrics

Use performance insights to improve execution over time

Act as a multiplier for the team  Raise the bar on quality, clarity and consistency across all contributors

Coach writers and PMs on briefs, structure and execution standards

Increase team output and autonomy without increasing management overhead

Build AI-first content systems  Create structured knowledge bases (briefs, taxonomies, QA rules, templates)

Develop reusable context layers to support AI-assisted workflows

Partner with Ops to operationalize AI-first and agentic content production

Qualifications Required Qualifications:   5+ years experience in content operations, editorial, SEO or program management (or equivalent scope)  Proven experience managing and scaling content workflows or editorial systems  Strong editorial judgment and experience driving content quality at scale  Experience working with CMS platforms and content publishing pipelines  Demonstrated ability to operate independently and drive improvements across cross-functional teams

Preferred Qualifications:  Experience in SEO-driven content environments or growth teams  Experience designing QA frameworks or governance systems for large content sets  Familiarity with content automation, templates and scalable content production models  Experience working closely with engineering teams on tooling or CMS improvements

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.