Program Manager , SWA - Ops integrations

About the role

Ship with Amazon (SWA) is looking for a Program Manager to join the Ops Integrations (OI) team. In this role, you will own and drive programs that enable seamless integration between SWA operations and internal/external stakeholders. You will work cross-functionally with technology, operations, product, and business teams to deliver scalable solutions that improve operational efficiency and customer experience.

Key job responsibilities Key Responsibilities Program Management: Own end-to-end program execution for ops integration initiatives — define scope, milestones, and success metrics; drive programs from ideation through launch and post-launch optimization. Stakeholder Coordination: Partner with Tech, Ops, Product, and Business teams to align on priorities, resolve blockers, and ensure timely delivery of integration workstreams. Process Improvement: Identify gaps in existing operational workflows, design scalable process improvements, and drive automation opportunities to reduce manual effort and defects. Launch Management: Lead operational readiness for new integrations — develop SOPs, change management plans, and rollout strategies. Metrics & Reporting: Define and track program KPIs; build mechanisms for regular reporting (WBR/MBR) and drive accountability through data-driven insights. Risk Management: Proactively identify risks and dependencies; develop mitigation plans and escalate appropriately. Documentation: Maintain program artifacts including project plans, status updates, PRFAQ/BRDs, and post-mortems.

- 2+ years of program or project management experience - 3+ years of Computerized Maintenance Management System program experience - 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience - 3+ years of advanced Microsoft Word and Excel experience - Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience

- Knowledge of Lean principles and DMAIC methodology - Experience in MS Access and SQL - Experience in requirement gathering and ability to write clear and detailed requirement document - Experience using Microsoft Projects software - Experience with material handling systems (MHS) installation, operation and maintenance - Experience working in an analytical environment with cross-functional teams

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