Operations Engineer, Retail Store Operations & Support - Retail & Marcom Engineering

About the role

At Apple, we don’t just build products — we revolutionize entire industries. Our innovation is driven bythe diverse ideas and people that form the foundation of everything we do, from cutting-edge technol-ogy to our environmental leadership. The IS&T Retail Engineering Operations & Support team is thefoundation that makes the magic of Apple Retail possible, both in-store and online. We support theApple Online Store and over 500 Apple Retail Stores with exceptional, business-focused technicalservices and innovative engineering solutions. We build, operate and support the systems, applications, and tools that power Apple Store operations, and we run a global follow-the-sun support model that keeps every store and every customer connected to what they need, every minute of everyday.

Retail and Marcom Engineering, an IS&T team, builds and operates the systems and experiences that connect Apple's products with its customers. The team owns the technology behind both Apple's online and physical stores and drives the interactive marketing experiences and tools that keep creative operations moving. Together, those functions deliver the technology behind every product story Apple tells and every purchase a customer makes.

As part of Retail Engineering Store Operations & Support, you will play a crucial role in detecting and resolving issues that impact our global retail environment, This role sits at the intersection of production support, SRE, and applied AI engineering. This is a team scaling fast, going deep technically, and investing heavily in the next generation of automation, agentic operations orchestration, and operational intelligence.