ACT Ops Specialist, GM Field

About the role

Key job responsibilities: • Handling assigned daily tasks, manage and handle exceptions in daily work. Uses knowledge and skill to meet assigned goals in timely manner. • Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP; evaluating compliance risks and escalates roadblocks. • Collaborating with service providers and origin or destination logistics teams to solve issues • Act as the team process expert co-work with other stakeholders on process improvement/Product launch/UAT Test • Building and maintaining relationships with key seller accounts • Managing a portfolio of seller accounts across designated marketplaces • Managing business reporting as required, perform root cause analysis and own specific action to fix problems. • Any Add-hoc task assigned by leaders.

- Bachelor's degree or equivalent - Experience in Trade Compliance and/or Supply Chain industry, i.e. as customs agent/officer, compliance specialist, or customs operations

- Speak, write, and read fluently in English

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